Consumers ding ComEd in new satisfaction survey
Commonwealth Edison, the electric utility that powers Evanston homes, got the lowest rating among large midwestern utilities in a consumer satisfaction study released today.
The study, by J.D. Power and Associates, showed ComEd with a customer satisfaction rating of 579, compared to the average tating of 617 and the top rating of 666 for MidAmerican Energy.
The ComEd score was down 11 points from last year, and followed a wave of massive power outages last summer.
Ameren Illinois, the other major power supplier in the state ranked next to last, with a rating of 606.
Consumers in Evanston and many other suburban communities have opted to buy their electric power supply from alternative energy suppliers soon under the municipal aggregation program approved by voters earlier this year. But they'll still have their power delivered, and billed, by ComEd.